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Our Team

Our practice has provided medical services to the local community for almost 50 years. We are proud of our legacy of intergenerational care, serving some of our patient families for four generations.

Dr Jamie Shepherd and Dr Vicki Mount, owners of Mission Bay Doctors, live locally. Because they’re part of the community, they keep in touch with what matters to you, our patients.

All our GPs are Members or Fellows of the Royal New Zealand College of General Practitioners.

Their medical training is completed and now, after working in the hospital system for a minimum of two years, they have completed, or are partway through, three-year specialist postgraduate GP training. A Member of the RNZCGP is part-way through specialist training; a Fellow has completed training and qualified as a specialist GP. All our doctors participate in ongoing medical training.

All our doctors and nurses speak English. One of our doctors speaks fluent Mandarin and conversational Cantonese; a second doctor speaks both these languages at conversational level. If you require an interpreter for any other language, we can arrange this ahead of your appointment.


Dr Jamie Shepherd FRNZCGP and MRCS

“I knew from age five that I wanted to be a doctor, it’s the only thing I’ve ever wanted to do. As a GP, you form special relationships with people and have a unique opportunity to play a positive role in their lives and in their community. Those relationships are very special. My focus is on making sure every person has a fantastic experience at Mission Bay Doctors, and I’m always thinking about innovative ways to improve patient care via smart technology.

I trained at the University of Otago, then worked around the world, including training in emergency medicine for five years at the Royal College of Surgeons in London. I’m experienced in all aspects of family care, skin medicine and surgery, and mental health. My spare time centres on family, kids, and sports.”

Dr Jamie Shepherd FRNZCGP and MRCS

Dr Vicki Mount FRNZCGP, DipPaeds, MPH

“General Practice is more than a job. For me, it’s about serving our patients and our community. I am so fortunate to work in a role that combines my wonder at the human body with the opportunity to truly know my patients and walk alongside them through their life journey.

Before training in medicine, I worked in public health for over 10 years. This inspired me to study further, to complete specialist GP training, a Diploma in Paediatrics, and a Master's degree in Public Health. I continue to be involved in medical research, focusing on vaccine-preventable diseases and health inequities.

I am a generalist doctor at heart but with special interests in children’s health, menopause, healthy aging, and skin medicine and surgery.

Outside of work I love dance, skiing, and travel with my family.” 

Dr Vicki Mount FRNZCGP, DipPaeds, MPH

“I enjoy working as a general practitioner because there is a lot of variety and you never know what is coming through the door next.”


Born in Malaysia, educated in New Zealand and Scotland, Su is multilingual. She speaks English, Malay and Mandarin at conversational level.

Dr Su studied medicine at the University of Edinburgh. She further specialised as a general practitioner in Scotland, where she met her husband. Su now lives locally with her family, enjoying the warmer Auckland climate.

Dr Su brings a wealth of knowledge and experience to our team. She is our Clinical Lead, facilitating ongoing medical education for our doctors, nurses and trainees. Su is credentialled for the insertion and removal of Long-Acting Reversible Contraception (LARC) and offers great expertise in women’s health. 

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Dr Su
Dr Janet Titchener FRNZCGP

Dr Janet has extensive experience in New Zealand and abroad as a General Practitioner, hospital doctor, and Clinical Director of a specialised diabetes clinic. 


Her background enables her to address a wide range of medical concerns, from regular check-ups to complex conditions.


Dr Janet emphasises building strong, lasting relationships with her patients, ensuring they feel valued, heard, and empowered in their healthcare decisions.

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Dr Sarah Heng FRNZCGP
- Currently on maternity leave -

“I absolutely love General Practice, particularly the continuity of care and the privilege that comes with looking after several generations of a family.

Graduating from the University of Auckland and working in the city’s hospitals, I developed special areas of interest in women’s and children’s health, completing a diploma in paediatrics. I speak fluent Mandarin and conversational Cantonese.

Away from work, I keep busy with my highly active young son, enjoy trying different restaurants, watching sports, travelling, and spending time with friends and family.”

Dr Sarah Heng MRNZCGP


“I’m interested in motivating people, encouraging patients to actively consider how strongly their lifestyle affects their good health.

Graduating from the University of Otago, I began my ‘portfolio career,’ working as a doctor at Christchurch Hospital, moving to General Practice, then into Acute Medicine, treating sudden illness, accident and injury. My urgent care experience complements the work I do now as a GP. It is exciting to be part of primary care as it changes and evolves through shared-care, and advances in technology.

When I’m not at work, I’m riding my racing motorbike or eating out with friends. I speak conversational Mandarin and Cantonese.”


- Currently on maternity leave -

"Working with families is what attracted me to General Practice. I am dedicated to getting to know my patients and believe in a holistic approach to health. I have fond memories of growing up in the Eastern Bays and I am excited to be back to raise my own family.

I graduated from the University of Auckland in psychology and medicine. Following this, I completed my Master's degree at the University of Oxford and worked in reproductive health in London.


I enjoy all aspects of family medicine with a special interest in fertility, women’s health, and preventive medicine.

I am married with two young daughters. Outside of work, I am happiest keeping active and enjoying family adventures."



Jen, Sonya, Carol and Marisa work closely with our doctors to assess and advise appropriate action on medical health.

Call our nurse’s line 095211120 when you need advice about symptoms of seasonal illness, ear infections, skin infections, sinusitis, sore throat, mastitis, conjunctivitis, contraception, STIs, UTIs (female only), headlice, eczema, and help with quitting smoking.

Sonya is a qualified nurse prescriber. She is experienced in mental wellbeing and addiction services, and offers one-on-one mental health consultations. She holds additional credentials in Mental Health and Addiction in Primary Care.


Jen is an experienced practice nurse and prescriber. She has comprehensive knowledge of women’s health, sexual health, and travel health. She will work with you to offer advice and help if you are diabetic. 


Carol has extensive general practice nursing experience with particular skills in paediatric care, wound care, midwifery, and travel vaccine knowledge.


Marisa is experienced in practice nursing and specialty surgical nursing.  She brings a compassionate, common-sense approach to nursing.

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Our receptionists are your first point of contact for general enquiries.

Andrea, our Administrator, will help you with queries about MyIndici, your online health record, and any questions about your account.

Our Practice Manager, Roslyn, oversees the day-to-day and strategic operation of Mission Bay Doctors.

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Susan F - Receptionist

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Maura - Receptionist

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Jenny – Receptionist 

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Hilary - Receptionist

Sue - Receptionist

Andrea – Administrator 

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Roz – Practice Manager 

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